Terms and conditions
These apply to every tour and transfer. Each tour page repeats the points that matter most for that trip.
Non-refundableIn all circumstances
100% prepaidNo holds or tentative bookings
5 min earlyAllow up to 30 min waiting
5 hours before flightsBetween pier return and flight
Booking policy
- All tours are subject to availability at the time of booking and payment
- First come, first served
- No tentative or hold bookings
- All bookings must be fully prepaid to secure your slot
Payment and refunds
- Payment must be made in advance, before booking
- All payments are non-refundable, including when you cancel or change your mind
- If you miss a trip because of sickness, please send a medical certificate from a hospital. The tour company will consider it case by case
All bookings are strictly non-refundable in all circumstances.
Pick-up and responsibility
- Please be at your pick-up location at least 5 minutes before the scheduled time
- Pick-up may vary, so kindly allow up to 30 minutes waiting time
- We are not responsible if you miss the transfer or tour
- Missed tours due to late arrival are non-refundable
Changes, weather and flights
- If the weather does not allow the boat or tour to go ahead, the company will advise you about the refund on the day
- Prices and pick-up times may change in some months, please double check
- Some islands, tours or locations may be temporarily closed
- Similan Islands: changing the date costs THB 1,600 per person, each time
- Same-day flights apply to every tour: tell us about your flight in advance
Flying out the same day? Book a flight at least 5 hours after the boat is due back at the pier, to allow for boat delays, breakdowns or accidents on the way to the airport.
On board
- No pets allowed
- No pork allowed on the boat
- Follow your guide at all times
- Do not feed monkeys or other animals without guide permission